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Thank you for purchasing and supporting Asmart products. Please refer to below suggestions we have compiled based on the frequently asked questions from customers & users. Please take time to read it & see if it helps the problem you are facing.
Read first this FAQ secction, if you can not find a solution, please refer to fill this support form, our Support Center will contact you ASAP.
Q1: I bought your card with VIVO function but it's can't get to work, why ?
Q2: When I use the "Video input" function, the image always glitter, why ?
Q3: USB Supplement for Windows 95

Q4:

What if there can only be 16 colors after AGP/VGA driver installed?
Q5: If you want to add another VGA card in the Motherboard, how did you disable the VGA part that is on board or integrated with your system chips?
Q6: Why I can only choose “800x600” for TV-out?

Q7:

How can I get the TV-OUT function of SiS6326DVD?
Q8: How can I access the TV-out function for NVIDIA products such as M64, Pro and GeForce2 MX?
Q9: Does our VGA cards support Linux driver?
Q10: What is TwinView?
Q11: How to get the function of TwinView? from GeForce2 MX?
Q12: Why if I set the GeForce as the primary card in the BIOS, my secondary PCI video card is not detected?
Q13: I have a VIA chipset based motherboard and I can't get AGP2X or AGP4X working.
Q14: OpenGL programs run very slowly or crash in Windows 2000. How can I fix it?
Q15: How do I install my new VGA card if I have an on-board VGA motherboard?
Q16: On VIA or ALI chipset motherboard, my operating system will hang up or abnormal. How can I fix this problem?
Q17: I want to output signal to both TV and monitor. How can I do?
Q18: What if my system hangs or I get a blank screen?
Q19: After finishing the installation of VGA driver, I only can get resolution 640x480x16 colors. Why it is that so?
Q20: When I go to launch a game with my GeForce2 MX400, my screen goes black.
Q21: When playing 3D game in the Windows 98SE system, my system will be hanging.
Q22: I have a GeForce4 MX graphics card. I found TV-out is grayed out on my TV-out cable. How should I do to fix it?
Q23: I have a GeForce4 MX graphics card and when I install on my computer, my computer loses Vertical Sync. What can I do for this situation?
Q24: Why the image on my monitor always flickers and the drivers can't change the refresh rate?
Q25: For Windows 98SE system, how do I change the resolution, color and refresh rate?
Q26: For Windows NT system, how do I change the resolution, color and refresh rate?
Q27: Why my GeForce4 MX graphics card always locks up?
Q28: I have set my GeForce MX graphics card as the primary card in the BIOS, however, my secondary PCI Video isn't detected.

 

Q1: I bought your card with VIVO function but it's can't get to work, why ?
A1:

1. Enter into our website http://www.asmart.com.tw/driver "Download VIVO Driver"
2. When you finished download and then install your "AMCAP". it's may works perfectly.

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Q2: When I use the "Video input" function, the image always glitter, why ?
A2:

Please kindly follow those steps to setup
1. Open your AMCAP
2. Please select the" Option" item
3. Please select the "Video Capture filter " item
4. please select your "TV format" in the" Video standard "Item

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Q2: All AGP graphics adapters used on Non-Intel AGP Chipset motherboards.
A2:

When using an AGP/VGA with non-Intel chipset system, please make sure that the latest version of the M/B chipset manufacturer’s AGP Drivers for Windows 95/98 has been installed. You need to install the AGP driver to utilize the AGP function. You may download an appropriate AGP driver for your system for free at the Web sites provided below. Please follow the instructions given from M/B manufacturers’ “Readme” file for installation. Minimum AGP/VGA driver version for compatibility: Chipset/Model Web URL ALi Aladdin www.sis.com.tw/support/download/utility.htm SiS 5591, SiS 600 www.sis.com.tw/support/download/utility.htm VIA AGP driver www.via.com.tw/drivers

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Q3: USB Supplement for Windows 95
A3:

The Windows 95A (or OSR1) environment does not support AGP boards. You will need to update your OS to Windows 95B or higher. If your environment is Windows 95B or C, you have to install the microsoft Windows USB supplement. To make sure the USB supplement is installed, please click on Start and select Settings. Click on Control Panel and run Add/Remove Programs. The USB supplement should be listed among the installed programs. To install the USB supplement, please insert Windows 95 CD-ROM in your drive. If you have Windows 95B, click on Start and select Run, and then enter d:\other\usb\usbsupp.exe. If you have Windows 95C, enter d: \other\usb\usbsup1.exe. If you have Windows 98 or higher, the AGP slot will work correctly without adding this patch.

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Q4: What if there can only be 16 colors after AGP/VGA driver installed?
A4:

A. If you are using Windows 95, you need a USB supplement. Please upgrade your Windows 95 to Windows 95B or higher.

B. If you are using Windows 98, ME or 2000, please make sure you have installed Motherboards’ latest AGP driver.

C. For NT 4.0 you need SP3 or SP4 upgrade which is the requirement for running AGP VGA.

If the system did not upgrade or install properly, the following messages will appear:
- System will ask for installing driver again but error messages will still appear.
- Only can support 16 colors. ? System will show your driver is not ready or mismatc
h

D. No matter what OS you are using, if you use M/B with VIA, ALi, or SiS instead of Intel chip, you have to install “AGP.VXD”; otherwise, your system will not function properly. You can get a .vxd driver from M/B makers. If both USB and .vxd driver are installed, be sure the VGA driver has also been installed correctly. Please refer to “readme” file to install VGA driver.

E. If still can only get 16 colors, please uninstall VGA driver from Add/Remove Program and install VGA driver again.

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Q5: If you want to add another VGA card in the Motherboard, how did you disable the VGA part that is on board or integrated with your system chips?
A5:

Every Motherboard maker has different implements in setting up the display priority of the slots. If you add a PCI VGA card on a PCI VGA based board, there's no problem for the board to see your add-on card as the first display. If you add on a PCI VGA card on a AGP/Super AGP VGA based board, you will need to set up the display priority. Some of them will implement it in the BIOS, in the item "Integrated Peripheral", "Initial Display First", you can choose "PCI slot". However some other makers do the setting by jumpers, you need to refer to your manual or contact the makers for further help. After you finish the hardware part, you can remove the onboard VGA driver from your system. Please go to "Control Panel", "Add/Delete programs" to remove the driver. Please ignore the exclamation mark that appears in the Device Manager, if you have already install your second card successfully. It won't influence your VGA display.

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Q6: Why I can only choose “800x600” for TV-out?

A6:

Every Motherboard maker has different implements in setting up the display priority of the slots. If you add a PCI VGA card on a PCI VGA based board, there's no problem for the board to see your add-on card as the first display. If you add on a PCI VGA card on a AGP/Super AGP VGA based board, you will need to set up the display priority. Some of them will implement it in the BIOS, in the item "Integrated Peripheral", "Initial Display First", you can choose "PCI slot". However some other makers do the setting by jumpers, you need to refer to your manual or contact the makers for further help. After you finish the hardware part, you can remove the onboard VGA driver from your system. Please go to "Control Panel", "Add/Delete programs" to remove the driver. Please ignore the exclamation mark that appears in the Device Manager, if you have already install your second card successfully. It won't influence your VGA display.

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Q7: How can I get the TV-OUT function of SiS6326DVD?
A7:

SiS6326DVD supports both NTSC and PAL system. You have to select the one which matches your TV system from the jumper on VGA. Then, connect SiS6326 with a TV by either a S or an AV video cable. Boot the system up then you will find the tap SiS TV-OUT under Display Properties. Choose the display mode to VGA+TV or TV Only then you can get the TV-OUT.


Q8: How can I access the TV-out function for NVIDIA products such as M64, Pro and GeForce2 MX?
A8:

You need to connect your VGA with either S or AV video cable to your TV. After finish hardware setting, please install NVIDIA VGA driver correctly by following the software installation procedure. Set the display resolution to 800x600 or 640x480 then shut down the system. Power on your TV first and then boot up your Windows system. You will get your TV-out display.

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Q9: Does our VGA cards support Linux driver?
A9:

Because all the VGA cards support VESA so you can use VESA driver or the standard VGA driver provided by Linux to meet your needs. As for NVIDIA chips, Linux driver is available special from NVIDIA and you can download it from here!

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Q10: What is TwinView?
A10:

TwinView™ is NVIDIA's innovative dual display architecture. Through TwinView, GeForce2 MX supports the widest range of dual display configurations on the planet. You can connect virtually any combination of TVs, flat panels, and monitors. GeForce2 MX with TwinView? is the first device to support two digital flat panel displays through dual integrated TMDS transmitters.

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Q11: How to get the function of TwinView from GeForce2 MX?
A11:

GeForce2 MX supports TwinVeiw by Two RGB monitors (with second RAMDAC) and One RGB monitor and one TV. With GeForce2 MX’s TwinView architecture, you can choose to display either by extended mode to extend windows or by clone mode to configure each display device individually. Simply connect your VGA either with two monitors to RGB connectors or your TV by S or AV video cable, you can select the TwinView? functions from “Display properties”.

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Q12: Why if I set the GeForce as the primary card in the BIOS, my secondary PCI video card is not detected?
A12:

Check in your C:\CONFIG.SYS file to see if you are loading EMM386.EXE. If you are, remove the line.

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Q13: I have a VIA chipset based motherboard and I can't get AGP2X or AGP4X working.
A13:

Make sure that you installed the VIA AGP driver in 'Turbo' mode - otherwise you will be restricted to AGP1X only. Make sure that you have the latest (leaked) reference drivers installed.

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Q14: OpenGL programs run very slowly or crash in Windows 2000. How can I fix it?
A14:

Try downloading and installing the iopagelock.reg registry file - available here

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Q15: How do I install my new VGA card if I have an on-board VGA motherboard?
A15:

First, plug your new VGA card to your motherboard. Disable the on-board VGA setting from your motherboard BIOS and then restart your computer and install the new VGA driver. If you can't disable your on-board VGA from your motherboard, please contact your motherboard vendor.

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Q16: On VIA or ALI chipset motherboard, my operating system will hang up or abnormal. How can I fix this problem?
A16:

In fact, it is the motherboard chipset issue with AGP bus. You can download the newest VIA or ALI AGP driver to fix the problem.

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Q17: I want to output signal to both TV and monitor. How can I do?
A17:

Because of NVIDIA's setting, you can only output the signal to one display.

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Q18: What if my system hangs or I get a blank screen?

A18

:

Make sure your VGA card is properly inserted into the slot.
Gently press the card into the slot.
Check if the monitor output connector is securely connected with VGA connector
Clean the golden fingers of VGA card with an eraser and plug it back to the slot again.

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Q19: Why if I set the GeForce as the primary card in the BIOS, my secondary PCI video card is not detected?
A19:

First, you should check the BIOS Feature Setup "Assign IRQ For VGA" is enabled. Restart your computer and then adjust your resolution and color deeps again.

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Q20: When I go to launch a game with my GeForce2 MX400, my screen goes black.
A20:

You can try to change your monitor refresh rate to "Adapter Default" in Win98/ME or you can try 60 Hz in Win2000 by the following steps: 1) Right-click on your desktop and click "Properties". 2) Click "Settings" tab, and click "Advanced" button. 3) Click "Adapter" tab (for Win98/ME) or "Monitor" tab (for Win2000). Then, you should see the refresh rate listed. If you have Win2000 or XP, you can also try a utility called Nvrefreshfix.exe (NVIDIA refresh fix tool) located on the Internet.

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Q21: When playing 3D game in the Windows 98SE system, my system will be hanging.
A21:

You can follow the steps:
1) Click the "Start" button, click "Programs", and select "Accessories".
2) Select "System tools" tab, click "Syste, Information".
3) Click "Tools" button, and choose "DirectX diagnostic".
4) Click the "Display", and then disable "direct3D Accekeration". After completing the steps mentioned previously, if the situation is the same, please make sure if there are any Patch files of your 3D game.

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Q22: I have a GeForce4 MX graphics card. I found TV-out is grayed out on my TV-out cable. How should I do to fix it?
A22:

This is because the GeForce4 MX graphics card needs to see real 75 ohms AV input, but not all TV have this. Some TV have a switch labeled "Terminate" next to the AV inputs to urn the 75 ohms off to allow more than one TV to be connected. You can check the "Terminate" switch. In addition, this may also caused a problem by motherboard using a linear voltage regulator that doesn't supply enough voltage to the GeForce4 MX graphics cards, so there is not enough voltage to maintain TV-out.

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Q23: I have a GeForce4 MX graphics card and when I install on my computer, my computer loses Vertical Sync. What can I do for this situation?
A23:

This problem may due to your monitor. Some monitors connect the DDC Signal to ground that causes the BIOS not to detect your monitor and causing simultaneous your GeForce4 MX graphics card not to receive any data or refresh rates. So please check your monitor's specification.

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Q24: Why the image on my monitor always flickers and the drivers can't change the refresh rate?
A24:

his is because of the failed DDC monitor detect. You can follow the steps:
1) Right-click on your desktop and click "Properties".
2) Click the "Settings" tab, and click "Advanced Properties".
3) Choose the "Monitor" tab, and click "Change".
4) Select the "Show all devices" and choose your monitor type.

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Q25: For Windows 98SE system, how do I change the resolution, color and refresh rate?
A25:

Please follow the steps: 1) Open the "My computer" folder and select the "Control Panel". 2) Click twice the "Display", click "Settings" to choose "Color palette colors" to change the color values. 3) Adjust "Screen area" to change the resolution (screen image size) or click "Advanced" to change the refresh rate.

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Q26:

For Windows NT system, how do I change the resolution, color and refresh rate?
A26:

The steps are the same as the Windows 98SE system, but there is one difference between them. You have to select "Test" and then click "OK" to let the changes take affect.

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Q27: Why my GeForce4 MX graphics card always locks up?
A27:

Please check the following things: 1) If you're overs clocking either GeForce4 MX graphics card or your processor, try to set to default clock and test it. 2) Assign an IRQ to VGA in your motherboard BIOS. 3) Maybe you have an IRQ conflict with GeForce4 MX graphics card and another card. If your graphics card is sharing any IRQ Holder for Steering, you should try to move the card to another PCI slot. 4) If you're running a virus software in the background, try to disable it. 5) You can install the newest AGP drivers of your motherboard chipset. (VIA 4-in 1 drivers or Intel chipset drivers) 6) Check your BIOS if you have an "AGP driving control", try to set BA in the value or another value instead of "Auto". 7) You can try to enable AGP 4X for VIA chipset.

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Q28: I have set my GeForce MX graphics card as the primary card in the BIOS, however, my secondary PCI Video isn't detected.
A28:

Please check if you're loading Emm386.exe. You can check in your C:\Config.sys files and then remove it.

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